Cancellation and Refund Policy - motoshare.jp

Welcome to motoshare.jp, your trusted platform for connecting customers with bike and car rental service providers across Japan. Our goal is to offer a seamless and easy booking process. Please note that motoshare.jp serves as a connection platform only and is not involved in any financial transactions between customers and rental service providers.

Please carefully review our Cancellation and Refund Policy before using our services.

1. About motoshare.jp

At motoshare.jp, we facilitate the connection between customers and rental service providers. While we help you discover and book vehicles, all payments and rental fees are directly managed between the customer and the service provider. Therefore, please note:

• motoshare.jp does not process payments from customers or vendors.
• We are not involved in financial transactions, cancellations, or refunds for vehicle rentals.

2. Cancellation Policy

Since motoshare.jp is not part of the financial process between customers and rental providers, cancellation requests must be handled directly between the customer and the service provider. Cancellation policies may vary depending on the terms set by each rental provider.

• Customers are responsible for checking the cancellation terms with the rental provider before booking.
• motoshare.jp does not have any control over or influence cancellation policies set by rental providers.

3. Refund Policy

As we do not handle payments, motoshare.jp is not responsible for processing refunds. Any refund requests must be addressed directly to the rental provider with whom you made the booking and payment.

• We do not issue refunds for bookings made via our platform.
• Customers are responsible for resolving refund requests directly with the rental service provider.

4. Verifying Rental Providers

We recommend customers to verify the legitimacy and reliability of rental service providers before confirming bookings or making payments. This includes:

• Checking the reputation and credibility of the vendor.
• Ensuring clear communication of cancellation and refund policies before proceeding with payment.

5. Liability Disclaimer

Since motoshare.jp is solely a platform that connects customers with rental service providers, we are not liable for:

• Cancellation disputes or refund issues between customers and rental service providers.
• Fraudulent activities or payment discrepancies involving rental service providers.

All disputes, including those regarding cancellations or refunds, must be resolved directly between the customer and the rental provider. We are unable to mediate or intervene in these matters.

6. Best Practices for Customers

To ensure a smooth booking process, we advise customers to:

• Communicate clearly with the rental provider about their cancellation policies before making any payments.
• Review the provider's refund and cancellation policy to avoid misunderstandings.
• Keep a record of all communication and receipts with the rental provider as proof of the agreement.

7. No Payment, No Responsibility

Since we do not handle payments, motoshare.jp is not responsible for financial transactions, including:

• Rental fees
• Security deposits
• Refunds for cancellations

We simply provide a platform to facilitate the booking process, and all financial transactions are handled independently by customers and service providers.

8. Changes to This Policy

motoshare.jp reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be reflected on this page. Continued use of our platform constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns about our Cancellation and Refund Policy, please contact us through our website. Please note, however, that all issues related to cancellations and refunds must be resolved directly between the customer and the rental provider.