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Frequently Asked Questions

For Renters (Customers Availing Vehicles)

  • Always carry a valid driving license (matching the vehicle type).
  • Keep a government-issued ID (Aadhaar, Passport, or PAN) for verification.
  • Carry a copy of the rental confirmation (booking receipt/email).
  • Check for visible damages (scratches, dents, tyre condition).
  • Take photos/videos of the vehicle from all sides before pickup.
  • Ensure the fuel level matches what is mentioned in the booking.
  • Verify that the RC (Registration Certificate), Insurance, and PUC are present in the vehicle.
  • Drive responsibly and follow all traffic rules.
  • Do not allow unauthorized persons to drive the vehicle.
  • Avoid off-road usage, illegal activities, or reckless driving.
  • Always park safely and lock the vehicle when not in use.
  • Immediately inform the Partner and MOTOSHARE Support.
  • Do not attempt major repairs yourself.
  • If it's a breakdown, use the provided emergency contact/roadside assistance.
  • File a police report if required (accident/theft).
  • Return the vehicle on time and at the agreed location.
  • Refill fuel to the same level as at pickup (unless otherwise agreed).
  • Ensure the vehicle is clean and free from personal belongings.
  • Take return photos as proof of condition.

Quick Checklist for Renters

  • Carry valid DL & ID
  • Inspect vehicle & take photos
  • Follow traffic laws
  • Return on time & refuel
  • Report accidents immediately

🚦 Vehicle Rental Compliance in Japan – Allowed vs Not Allowed

Category Allowed to Rent Without Govt Approval? Examples Notes
Bicycles 🚲 ✅ Yes City cycles, MTB, Tandem cycles No registration or insurance needed.
Low-Speed E-Bikes / E-Cycles ⚡️ ✅ Yes Yulu e-bikes (≤25 km/h, ≤250W) Exempt from RTO registration, treated like bicycles.
Kick Scooters / Segways / Hoverboards 🛴 ✅ Yes (on private property / limited public use) Segway Ninebot, Razor e-scooters Allowed as personal mobility, but some cities restrict on roads.
ATVs / Go-Karts (on private land) 🏎️ ✅ Yes Adventure park rentals, race tracks Allowed only inside private parks/tracks, not public roads.
Cars (Private RC – White Plate) 🚗 ❌ Not Allowed Maruti Swift (white plate), Hyundai i20 private Illegal to rent without converting to commercial.
Motorcycles / Scooters (Private RC – White Plate) 🏍️ ❌ Not Allowed Activa (private RC), Royal Enfield Classic (white plate) Renting private 2-wheelers = illegal.
Commercial Cars (Yellow Plate) 🚕 ✅ Allowed (with proper docs) Dzire taxi (yellow plate), Innova (yellow plate) Needs commercial insurance, fitness certificate, permits.
Commercial Motorcycles / Scooters (Yellow Plate) 🛵 ✅ Allowed (with proper docs) Royal Brothers, Bounce fleets Must be registered under transport/commercial category.
High-Speed Electric Scooters (>25 km/h, >250W) ⚡️ ❌ Not Allowed (unless yellow plate) Ola S1 Pro, Ather 450X Must be registered as commercial for rentals.
Goods Vehicles / Vans 🚚 ✅ Allowed (with permits) Tempo Traveller, Commercial Pickup Vans Needs commercial registration + permits.

✅ Key Takeaways for MOTOSHARE

  • Allowed freely → Bicycles, low-speed e-bikes, small mobility devices.
  • Allowed with commercial compliance → Cars, bikes, scooters, vans (must be yellow plate + insurance + permits).

For Partners (Vehicle Owners Listing on MOTOSHARE)

  • Verify the Renter's driving license & ID proof.
  • Confirm the booking ID/receipt matches the person.
  • Record the odometer, fuel level, and vehicle condition at handover.
  • Keep a checklist (lights, brakes, tyres, documents, spare tyre, tools).
  • Ensure the vehicle has valid insurance (comprehensive preferred).
  • Keep GPS tracking enabled (recommended for safety).
  • Store a copy of the Renter's documents for record (as per privacy guidelines).
  • Clearly mention dos and don'ts to the Renter (e.g., no smoking, no pets if applicable).
  • Hand over the vehicle with adequate fuel (usually full tank or as agreed).
  • Provide the vehicle in a clean and well-maintained condition.
  • Set clear expectations for fuel return policy (e.g., same-to-same).
  • Inspect thoroughly at return with the Renter present.
  • Compare with pickup photos.
  • Report damages immediately to MOTOSHARE support.
  • If necessary, claim from security deposit or insurance.
  • Always document everything (photos, signed checklist).
  • Communicate all rules beforehand (fuel, timing, mileage limits).
  • Use MOTOSHARE chat or official channels for clear records.
  • Avoid handing over vehicle without verification of Renter's documents.
  • Example 1 (Renter Precaution): A Renter once picked up a bike without checking tyre pressure. Mid-trip, the tyre burst, causing delays. Always check tyres and brakes before riding.
  • Example 2 (Partner Precaution): A Partner handed over a car without taking photos. Later, dents were found, but there was no proof. Always take timestamped photos/videos at handover & return.
  • Example 3 (Shared Responsibility): A Renter returned a car late at night but forgot to refuel. Since there was no clear fuel policy, disputes arose. Always set and agree on fuel return policy upfront.

Quick Checklist for Partners

  • Verify Renter's documents
  • Document vehicle condition (photos, checklist)
  • Ensure insurance & PUC valid
  • Set clear rules (fuel, timing, mileage)
  • Inspect at return with Renter

MOTOSHARE Partner Compliance

Vehicle Eligibility

  • ✓
    Yellow Number Plate Vehicle must have Commercial Registration.
  • ✗
    Private (White Plate) Not Allowed Renting private vehicles is strictly prohibited.

Mandatory Documents

  • 📄 Valid Commercial RC (Transport category)
  • 📄 Valid Commercial Insurance (Self-Drive Rental allowed)
  • 📄 Valid Fitness Certificate (FC) from RTO
  • 📄 Valid Pollution Certificate (PUC)
  • 📄 Applicable State Permit/License (if required)

Partner Compliance Guidelines

  1. Vehicle Eligibility
    • Only commercially registered vehicles (yellow number plates) are allowed on MOTOSHARE.
    • Private vehicles (white number plates) are strictly prohibited.
    • Partners must comply with the Motor Vehicles Act, 1988 and the Rent a Motor Vehicle Scheme, 1989.
  2. Required Documents
    • Valid RC under Transport/Commercial category.
    • Valid Commercial Insurance Policy (covering self-drive rental use).
    • Valid Fitness Certificate issued by the RTO.
    • Valid Pollution Under Control (PUC) certificate.
    • Applicable state transport permits, if required.
  3. Responsibility of the Partner
    • Ensure the vehicle is in roadworthy condition (brakes, tyres, lights, engine health).
    • Provide the vehicle in a clean and safe condition at the time of handover.
    • Verify Renter's driving license and ID proof before vehicle delivery.
    • Immediately report any illegal use, accident, or dispute to MOTOSHARE support.
  4. Prohibited Practices
    • Listing or renting out a private (white plate) vehicle.
    • Handing over the vehicle without verifying the Renter's documents.
    • Allowing the vehicle to be used for illegal activities or beyond agreed use.
    • Falsifying documents or hiding damages at the time of handover.
  5. Legal Consequences
    • Private vehicle listing will result in immediate delisting and possible permanent account ban.
    • MOTOSHARE will not be liable for fines, penalties, or legal actions arising from misuse.
    • In case of accidents involving a private vehicle, the Partner will be solely liable.
  6. Best Practices
    • Keep the vehicle insured and serviced on time.
    • Maintain a handover checklist with photos/videos for every rental.
    • Keep a copy of the Renter's driving license and booking ID for records.
    • Clearly inform Renters of any special rules (fuel type, mileage limits, no smoking).
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